FAQs
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- My pen has fallen, what now?
If your pen has fallen and been damaged, please contact our customer service to discuss the situation. We will provide information on any repair options or possible replacements.
Read more - The engraving is discolored.
The discoloration of the engraving can have various causes, such as exposure to moisture, chemicals, or friction. To protect the engraving and prevent discoloration, we recommend cleaning the product regularly with a soft cloth and mild cleaning agents. Avoid the use of harsh chemicals.
Read more - Can I choose a different color refill?
The pen comes standard with a specific refill, and the corresponding color is indicated in the product specifications. If you wish to have a different color refill, you can order it separately under the "Accessories" section -> "Refills."
Read more - My refill is not coming out of my ballpoint pen, what should I do?
If the pen's tip has likely been dropped, it may have caused the opening to lose its round shape, causing the refill to get stuck. You can try to reshape the opening by removing the refill and inserting it upside down into the opening, then making a rotating motion.
Read more - I want to update my billing and/or shipping address.
Please send us an email or contact us by phone to update your billing and/or shipping address. We are happy to assist you in updating your information. You can reach us at info@penshopeurope.com or at +31(0)85-4012699.
Read more - Can I receive an invoice?
Yes, once you place an order, you will automatically receive the invoice in your email. Additionally, you can download the invoice from your account dashboard. If you need assistance or cannot find the invoice, feel free to contact our customer service. We are here to help.
Read more - What color is the engraving? Read more
- Why can't I enter text for engraving? Read more